Privacy Policy

1. Introduction

Ledgerstone Property Management ("we," "us," "our," or "the Company"), located at 20 Pocahontas Ln, Albrightsville, PA 18210, is committed to protecting the privacy of our clients, prospective tenants, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our website at ledgerstonepm.com, our services, or any other means of communication.

By using our website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address provided when you contact us or submit a form.
• Property Information: Address, details, and history of properties you own, manage, or inquire about renting.
• Financial Information: Bank account details for rent disbursements and billing information for management fees, processed securely via PCI-compliant third parties.
• Application Information: For prospective tenants: employment history, income documentation, references, Social Security number (for screening), and rental history.
• Background Check Data: Credit reports, criminal history, and eviction records obtained through authorized consumer reporting agencies.
• Communications: Records of correspondence, emails, and messages exchanged with us.
• Website Usage Data: IP address, browser type, pages visited, and analytics data collected via cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Provide and administer our property management services
• Communicate with you about your property, tenancy, or inquiry
• Screen tenant applicants and make leasing decisions
• Process rent payments and generate financial reports
• Coordinate maintenance and repair activities
• Comply with Pennsylvania landlord-tenant laws and Fair Housing requirements
• Send service updates and marketing communications (where you have opted in)
• Improve our website and services through analytics
• Protect the rights, property, and safety of our company, clients, and others

4. Sharing of Your Information

We do not sell your personal information. We may share your information with:

• Property Owners: Relevant tenant information is shared with the property owner for whose property a tenant applies or resides.
• Service Providers: Vetted third-party vendors who assist our operations, including background screening companies, payment processors, and IT services — all bound by confidentiality agreements.
• Contractors: Contact and access information shared as needed to coordinate repairs and maintenance.
• Legal Authorities: When required by law, court order, or legitimate legal process.
• Business Transfers: In connection with a merger or acquisition, subject to confidentiality protections.
• With Your Consent: For any other purpose with your explicit permission.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze traffic. We use essential cookies (required for basic functionality) and analytics cookies (to understand how visitors use our site). You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality. We do not use cookies for targeted advertising.

6. Data Security

We implement commercially reasonable technical and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission is 100% secure. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. Tenant application data is retained for a minimum of two years as required by Fair Housing regulations. Financial records are retained for a minimum of seven years for tax and accounting purposes.

8. Your Rights

You may have the right to: access a copy of the personal information we hold about you; request correction of inaccurate information; request deletion of your information (subject to legal retention requirements); and opt out of marketing communications at any time. To exercise any of these rights, contact us at contact@ledgerstonepm.com or call (570) 643-7819.

9. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete it promptly.

10. Pennsylvania Tenant Rights

Pennsylvania residents have specific rights under the Pennsylvania Tenant Screening Act and related laws. If you were denied housing based on a background check, you have the right to request the name of the consumer reporting agency that provided the report and to dispute inaccurate information directly with that agency.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact:

• Ledgerstone Property Management
• 20 Pocahontas Ln, Albrightsville, PA 18210
• Phone: (570) 643-7819
• Email: contact@ledgerstonepm.com
• Office Hours: Monday – Friday, 9:00 AM – 5:00 PM